Do you offer a welcome discount?
Charley Alan offers a $10 welcome discount off your first order when you sign up to our enewsletter.
Do you offer returns or exchanges?
Yes, we accept returns for exchange or store credit within 14 days of receiving your order. At this stage, we do not offer refunds for change-of-mind returns.
Please refer to our Shipping & Returns page for more information.
What do I do if I receive a faulty item?
Please email us with your order number and a photo of the fault. Once we receive your request, we will arrange a replacement or refund for you.
What do I do if I receive an incorrect item?
Please email us with your order number and a photo of the garment. Once we receive your request we will arrange a replacement or refund for you.
How long will it take to receive my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Domestic (Australia)
• Standard Shipping: 5–10 business days
• Express Shipping: 3–5 business days
Delivery timeframes begin once your order has been dispatched and are estimates only. Shipping times may vary depending on location, peak periods, and carrier delays.
Please refer to our Shipping & Returns page for more information.
What payment methods do you accept?
- Visa
- Mastercard
- American Express
- PayPal
- Afterpay
- Apple Pay
If an item is out of stock, can I be notified if it returns?
Yes, you can be! Go to the product you wish to purchase, select the colour and size and input your email address to be notified once we are back in stock.
Where are your items manufactured?
At Charley Alan, we believe in transparency and making thoughtful choices about how our pieces come to life. We manufacture in China, partnering with experts in technical activewear. Please refer to Our World for more information.
Do you offer international shipping?
At this stage, we only offer shipping within Australia and New Zealand. However, if you are located somewhere outside of AU/NZ, send an email to hello@charleyalan.com and we will do our best to accommodate your shipping request.
Need More Help?
Please contact us at hello@charleyalan.com and our team will be happy to assist.